top of page

FEQUENTLY ASKED QUESTIONS

General Services

Q: What transportation services does Global Impressionz Logistics offer?

A: We provide comprehensive logistics solutions including:

  • Full Truck Load (FTL)

  • Less Than Truck Load (LTL)

  • Drayage Services

  • Intermodal Transportation

  • Ocean Freight

  • Air Freight

  • Specialized Equipment

 

Q: What areas do you service?

A: We offer nationwide coverage across the United States and international shipping solutions through our global network of partners.

 

Shipping & Tracking

Q: How can I track my shipment?

A: You can track your shipment through:

  • Our online tracking portal

  • Email updates

  • Direct contact with your account manager

  • Calling our customer service at 757.447.0715

 

Q: What information do I need to get a quote?

A: To provide an accurate quote, we need:

  • Origin and destination

  • Shipment dimensions and weight

  • Commodity type

  • Preferred service level

  • Desired pickup/delivery dates

  • Special requirements (if any)

 

Documentation & Insurance

Q: What documentation is required for shipping?

A: Required documentation typically includes:

  • Bill of Lading

  • Commercial Invoice

  • Packing List

  • Certificates of Origin (for international)

  • Hazmat documentation (if applicable)

 

Q: Does Global Impressionz provide cargo insurance?

A: Yes, we offer comprehensive cargo insurance options. Contact our team for specific coverage details and rates.

Scheduling & Timing

 

Q: How far in advance should I book my shipment?

A: We recommend:

  • FTL: 24-48 hours notice

  • LTL: 24 hours notice

  • Drayage: 48-72 hours notice

  • Ocean Freight: 1-2 weeks notice

  • Air Freight: 24-48 hours (expedited services available)

 

Q: What are your operating hours?

A: Our customer service team is available 24/7 for urgent matters. Regular office hours are Monday-Friday, 8:00 AM - 5:00 PM EST.

Specialized Services

 

Q: Can you handle temperature-sensitive shipments?

A: Yes, we offer temperature-controlled solutions for:

  • Refrigerated

  • Frozen

  • Climate-controlled

  • Pharmaceutical products

 

Q: Do you handle hazardous materials?

A: Yes, we are qualified to handle hazardous materials with proper documentation and certifications.

 

Payment & Pricing

Q: What payment methods do you accept?

A: We accept:

  • Credit Cards

  • ACH/Wire Transfers

  • Net Terms (upon approval)

  • Electronic Payment Systems

 

Q: Are there additional charges I should be aware of?

A: Potential additional charges may include:

  • Fuel surcharges

  • Accessorial charges

  • After-hours pickup/delivery

  • Limited access locations

  • Special equipment requirements

 

Claims & Support

Q: What is your claims process?

A: Our claims process involves:

  1. Immediate notification of damage/loss

  2. Documentation submission

  3. Claim investigation

  4. Resolution within industry standards

 

Q: How can I contact customer support?

A: You can reach us through:

 

Technology & Integration

Q: Do you offer API integration?

A: Yes, we offer API integration capabilities for:

  • Tracking

  • Rating

  • Booking

  • Documentation

  • Custom solutions

 

Q: What technology platforms do you use?

A: We utilize advanced TMS systems and provide:

  • Real-time tracking

  • Automated notifications

  • Online booking

  • Document management

  • Performance analytics

 

Emergency & Special Situations

Q: How do you handle emergency shipments?

A: We offer:

  • Expedited services

  • Next Flight Out options

  • Emergency response team

  • 24/7 support for urgent situations

Q: Can you accommodate special handling requirements?

A: Yes, we handle:

  • Oversized cargo

  • High-value items

  • Fragile goods

  • Special equipment needs

  • White glove service

bottom of page